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Privacy Policy

Last update 11 August 2022

 

At LibidoOn®, your privacy is our top priority. Our goal is to develop products and services that you can fully trust and focus on having fun.

Our Privacy Policy and related documents are written in plain language. What we want is for you to be able to read our policies and understand our privacy practices.

We do not put your privacy at risk. We design all products and services with this in mind. We involve experts from various fields, (legal, security, engineering, product design and others), to make sure that no decision is made that does not take your privacy into account, we have implemented anti-screenshot technology throughout the application so that other users cannot capture the information you submit or post. You have the option to delete all chat messages with other users, even those that appear in the other user chat are deleted. If you are Single, only other profiles with your same interests, compatible sexual orientation and those that you decide in the preferences filter will see your profile. If you have a partner, by default you will only be able to play with your partner.

We work hard to keep your information protected and have teams dedicated to keeping your data safe. Our security practices are constantly updated and we invest in security to improve the protection of your information.

Thank you very much for taking the time to read the LibidoOn® Privacy Policy. We appreciate that you trust us with your information, and we intend to forever uphold that trust. It all starts with making sure you understand the information we collect, why we collect it, how we use it, and what your choices are regarding your information. This Policy describes our privacy practices in plain language, so we try to use legal and technical terminology as little as possible.

1. WHO WE ARE

2. WHERE THIS POLICY APPLIES

3. THE INFORMATION WE COLLECT

4. COOKIES

5. HOW WE USE INFORMATION

6. HOW WE SHARE INFORMATION

7. YOUR RIGHTS

8. HOW WE PROTECT YOUR INFORMATION

9. FOR HOW LONG WE KEEP YOUR INFORMATION

11. PRIVACY OF MINORS

12. CHANGES TO THE PRIVACY POLICY

13. HOW TO CONTACT US

 

 

1. WHO WE ARE

The company responsible for your information under this Privacy Policy (the data controller is the following: Libidoon Group, Limited Company with registered office at  Avenida de Francisco Pi y Margall, 41 28050 Madrid Spain.

2. WHERE THIS POLICY APPLIES

This Privacy Policy applies to the websites, apps, exclusive experiences, events and other services operated by LibidoOn®. For simplicity, we refer to all of these in this Privacy Policy as our “services”. To be clearer, we have added links to this Privacy Policy on all applicable services.

3. THE INFORMATION WE COLLECT

It goes without saying that we can help you build meaningful relationships without having some information about you, such as your basic profile details and the types of people you expect to meet. We also collect information generated as you use our services; for example, access logs, as well as information from third parties, such as when you access our services through a social media account. If you want additional information, we go into more detail below.

You choose to give us certain information when you use our services. This includes:

  • When you create an account, you provide us with at least your login credentials, as well as some basic details necessary for the service to work, such as your gender, sexual orientation, date of birth, and interests.

  • When you complete your profile, you can share with us additional information, such as details of your personality, also photos of yourself, by sharing this information you can grant us permission to access your camera or photo album. Certain information you choose to provide us may be considered “special” or “sensitive” in some jurisdictions; for example, your racial or ethnic origin, sexual orientation and religious beliefs. By providing us with this information, you give us your consent to process it.

  • When you sign up for a payment service or make a purchase directly from us (rather than through a platform like iOS or Android), you give us or our payment service provider information such as your debit card number or credit and other financial information.

  • When you participate in surveys or focus groups, you provide us with your perspectives about our products and services, answer our questions, and give us testimonials.

  • When you participate in our promotions, events or contests, we collect the information that you use to register or participate.

  • If you contact our customer support team, we collect the information you provide during the interaction. We sometimes monitor or record these interactions for training purposes and to ensure high quality of service.

  • If you ask us to send a message on your behalf to one of your contacts informing them of meetings published by you, events that you will attend or even sending them an invitation to an experience for two such as dinner at a restaurant, we collect the information that days of other people in order to complete your request.

  • In addition to the information you provide us directly, we also receive information about you from other people, such as:

Other users

Other users may provide information about you as they use our services. For example, we may collect information about you from other users if they contact us.

Social networks

It is possible that you can use the photos you have on Instagram or Facebook in your LibidoOn profile, for this you have to give us the corresponding permission.

Information collected when you use our services

When you use our services, we collect information about the features you used, how you used them, and the devices you used to access our services.

 

Usage information

We collect information about your activity on our services; for example, how you use them (eg, the date and time you logged in, the features you used, your matches, the experiences you purchased, and how you interact with other users (eg, the users with whom you that interacts, the compliments you sent, the invitations you send and the number of messages you send and receive) the images and audios that you share with other users during the games are not accessible by libidoOn and are automatically deleted as soon as it is finished the game and start a new one.

Information about devices

We collect information from and about the devices you use to access our services, such as:

Hardware and software information such as IP address, device ID and type, device and app-specific features and preferences, app crashes, advertising identifiers (such as Google AAID and Apple IDFA, which are randomly generated numbers that you can reset in your device settings), browser type, version and language, operating system, time zones, identifiers associated with cookies or other technologies that may uniquely identify your browsing device (eg. g., IMEI/UDID and MAC address).

Information about your wireless and mobile connection, such as your service provider and signal strength.

Information about your device sensors such as accelerometers, gyroscopes, and compasses.

Other information with your consent

If you give us permission, we may collect your precise geolocation (latitude and longitude) through various means, depending on the service and device you are using, including GPS, Bluetooth, or Wi-Fi connections. Obtaining your geolocation may occur in the background when you are not using the Services, if the permission you have given us expressly allows such collection. If you decline permission for us to obtain your geolocation, we will not collect it. Similarly, if you give us your consent, we may collect your photos, (for example, if you want to post a photo).

4. COOKIES AND OTHER SIMILAR DATA COLLECTION TECHNOLOGIES

We may use, and authorize others to use, cookies and other similar technologies (eg, web beacons, pixels) to recognize you and your devices. We use them, for example, to authenticate you, remember your preferences and settings, analyze site traffic and trends, run advertising campaigns and measure their effectiveness, allow you to use social features and how you can better control their use, through user preferences. your browser and other tools.

Some web browsers (including Safari, Internet Explorer, Firefox, and Chrome) have a Do Not Track (DNT) feature that alerts the website that a user does not want their activity tracked on line. If a website that responds to a DNT signal receives one, the browser can block that website from collecting certain information about the browser user. Not all browsers offer the DNT option and DNT signals are not yet uniform. For this reason, many businesses, including LibidoOn®, currently do not respond to DNT signals.

5. HOW WE USE THE INFORMATION

The main reason we use the information is to provide and improve our services. Additionally, we use the information to protect you and show you advertising that is of interest to you. Continue reading for a more detailed explanation of why we use your information, with practical examples.

  • To manage your account and provide you with our services.

  • Create and manage your account.

  • Provide you with customer service and respond to your requests.

  • Complete your transactions.

  • Communicate with you about our services, including order management and billing.

  • To help you connect with other users, we analyze your profile, service activity, and preferences to recommend relevant connections to you and recommend your profile to other users.

  • Show users the profiles of other users.

  • To ensure a consistent experience across all your devices, link all the devices you use so that you can enjoy a consistent experience of our services on all of them. To achieve this, we link device and browser data, such as when you sign in to your account at different devices or by using full or partial IP addresses, browser versions, and similar data about your devices to identify and link them.

  • To provide you with new LibidoOn® services.

  • Register and show your profile in new features and applications of LibidoOn®,

  • manage your account on these new features and apps. 

  • To provide you with relevant offers and advertisements.

  • Manage sweepstakes, contests, discounts or other offers.

  • Develop, display and track content and advertising tailored to your interests on our services and other sites.

  • Communicate with you via email, phone, social media or mobile devices about products and services that we think may be of interest to you.

  • Manage focus groups and surveys.

  • To improve our services and develop new ones.

  • Conduct research and analysis of user behavior to improve our services and content (for example, we may decide to change the appearance, or even substantially modify a certain feature based on user behavior)

  • Develop new features and services (for example, we may decide to create a new feature based on the interest of requests received from users).

  • To prevent, detect and fight fraud and other illegal or unauthorized activities

  • To deal with alleged or ongoing misconduct on and off the platform.

  • To perform data analysis to better understand and design measures to combat these activities.

  • To retain data related to fraudulent activity to prevent its recurrence.

  • To ensure compliance with legislation.

  • To comply with legal requirements.

  • To assist law enforcement authorities.

  • To apply and exercise our rights; for example, our Terms and Conditions.

  • To treat your information as described above, we use the following legal grounds:

  • To provide you with our services:

  • The reason we process your information is to fulfill the contract we have with you. For example, as you use our service to build meaningful relationships, we use your information to maintain your account and profile, to make it visible to other users, to send you the challenge pack compatible with your preferences, and to show you other compatible users. with your profile.

  • Legitimate interests: We use your information where we have legitimate interests in doing so. For example, we analyze user behavior on our services to continually improve our offers, we suggest offers we think you may be interested in, and we process information for administrative purposes, fraud detection, and other lawful purposes.

  • Consent: From time to time, we will ask for your consent to use your information for specific reasons.  You can withdraw consent at any time by writing to us at the address provided at the end of this Privacy Policy.

 

6. HOW WE SHARE INFORMATION

Since our goal is to help you create meaningful relationships, obviously, users information is shared with other users. We also share certain user information with service providers and partners who assist us in the operation of our services, such as event organizers, nightlife venues, travel, adventure, leisure and leisure agencies, restaurant partners and stays, like other companies of the owners of LibidoOn® and in some cases, with the legal authorities.

You share information with other users when you voluntarily disclose information on the Service (including your public profile). Please be careful with your information and make sure that the content you share is material that you do not mind being seen publicly, as neither you nor we can control what others do with the information once it is shared. It will be visible according to your preferences, you can choose to limit the audience of your entire profile by using invisible mode.

We use third parties to help us operate and improve our services. These third parties assist us in various tasks, such as data hosting and maintenance, analytics, customer service, marketing, advertising, payment processing, and security operations. We may also share information with partners who distribute and assist us with advertising our services. For example, we may share limited information about you in a processed, human-unreadable format with our advertising partners. We follow a strict evaluation process before hiring a service provider or working with a partner. All service providers and partners must agree to strict confidentiality obligations.

We may transfer your information if we participate, in whole or in part, in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy, or other change of ownership or control.

We may disclose your information if reasonably necessary to comply with a legal process, such as a court order, subpoena or search warrant, government/police investigation, or other legal requirement; to assist in the prevention or detection of a crime (subject in each case to the applicable legislation); or to protect the safety of any person.

 

We may also share information if disclosure would mitigate our liability in an actual or alleged lawsuit; as necessary to protect our legal rights and those of our users, business partners and other interested parties; to enforce our agreements with you; and to investigate, prevent, or take other action related to illegal activities, suspected fraud, or other misconduct.

We may ask for your consent to share your information with third parties. In that case, we will be clear about why we want to share the information. We may use and share non-personal information (meaning information that by itself does not identify who you are, such as your device information, general demographic data, general behavioral data, geolocation in non-identifiable format), as well as personal information in a processed, human-unreadable format, in any of the aforementioned circumstances. We may also share this information with other LibidoOn® owner companies, and third parties (especially advertisers) to develop and serve targeted advertising on our services and on third party websites or applications, and to analyze and report on the advertising you may see. . This information may be combined with additional non-personal information or information in a processed, human-unreadable format collected from other sources.

7. YOUR RIGHTS

We want you to have control of your information, for this reason we offer you the following tools:

  • Tools and account settings that help you access, rectify or delete the information you provided to us and that is associated with your account directly within the system. If you have any questions about those tools and settings, please contact our support team support@libidoon.com for help.

  • Mobile platforms have permission systems for specific types of device data and notifications, such as phonebooks, location services, and push notifications. You can change the preferences on your device to consent or oppose the collection of the corresponding information or to display the relevant notifications. Obviously, if you do that, certain services may not have full functionality.

  • You can delete your account directly in the service, using the relevant function for it.

We want you to know your privacy rights. Some key points to remember:

  • Review your information. Applicable privacy laws may give you the right to review the personal information we hold about you (depending on the jurisdiction, this may be called a right of access, a right of portability, or variations of these terms). You may request a copy of your personal information by sending a request to support@libidoon.com 

  • Update your information. If you believe that the information we hold about you is inaccurate or that we no longer have the right to use it, and you wish to request its rectification, deletion or object to its processing, please contact us by email at support@libidoon.com 

  • For your protection and that of our users, we may ask you to provide proof of identity before responding to the above requests.

  • Remember, we may deny some requests for certain reasons, such as if the request is unlawful or violates another user trade secrets, intellectual property, or privacy.

  • Similarly, we may not be able to accommodate certain requests to oppose the processing of personal information, especially where such requests would not allow us to provide our service to you.

  • For example, we cannot provide our service if we do not have your actual date of birth.

  • Responsibility. In certain countries, including those in the European Union, you have the right to lodge a complaint with the appropriate data protection authority if you have concerns about the way we treat your personal information. The data protection authority with which you can file a complaint can be found in the place of your habitual residence, where you work or where you are established.

8. HOW WE PROTECT YOUR INFORMATION

We work hard to protect you from the unauthorized use, alteration, disclosure or destruction of your personal information. As with all technology companies, although we take steps to protect your information, we cannot promise that there is zero risk and that your personal information will always be kept secure.

 

We regularly monitor our systems to find possible vulnerabilities and attacks and we constantly review the practices for collecting, storing and processing information to update our physical, technical and organizational security measures.

We may suspend your use of all or part of the Services without notice if we suspect or discover any security breach. If you believe your account or information is no longer secure, please notify us immediately by email at support@libidoon.com to ensure that our systems and your information are protected from unauthorized access, theft or loss.

 

9. FOR HOW LONG WE KEEP YOUR INFORMATION

We will only keep your personal information for as long as we need it for our legitimate business purposes (as set out in Section 5) and as permitted by applicable law.

In practice, we completely delete your information after the cancellation of your account or after two years of continuous inactivity, unless:

  • We must keep it to comply with applicable law (for example, certain “traffic data” is kept for one year to comply with legal data retention obligations).

  • We must keep it to evidence our compliance with applicable law (for example, the consent records of our Terms and Conditions, Privacy Policy and others are kept for five years)

  • There is a pending issue, claim or dispute that requires us to hold the relevant information until it is resolved

  • The information needs to be kept for our legitimate business interests, such as preventing fraud and improving the protection and security of users. For example, it may be necessary to maintain the information to prevent a user who was banned due to unsafe behavior or security incidents from opening a new account.

  • Remember that although our systems are designed to perform data deletion processes in accordance with the above guidelines, we cannot promise that all data will be deleted in a specific period of time due to technical restrictions.

10. PRIVACY OF MINORS

Our services are limited to users who are 18 years of age or older. We do not accept users under the age of 18 on our platform and we do not knowingly collect personal information from anyone who is a minor. If you suspect that a user is under 18 years of age, please use the complaint mechanism available on our service.

11. CHANGES TO THE PRIVACY POLICY

Because we are always looking for new and innovative ways to help you build meaningful relationships, this policy may change over time. We will notify you before any material changes take effect so that you have time to review the changes.

12. HOW TO CONTACT US

If you have questions about this Privacy Policy, you can contact us by sending an email to: support@libidoon.com

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